---
title: Refund Orders
slug: cinema/refund-orders
createdAt: 2024-05-22T14:15:23.205Z
---

## Refund an order from your dashboard

- Once you [find an order](docId:6oJGgITBxve7XkrKeJt62) in the Dashboard that you'd like to refund, click on the order ID to open the full order details. Once there, you'll notice a button for refunding the Order in the Order Actions panel in the top-right of the editor.
- The refund button may say "Refund Tickets to Card on File" or "Refund Tickets to Cash".
  - ***Note: **free tickets are considered paid with $0 cash.*
- To refund the Order, click this button. 

## Refund an Order from the Box Office

- Tap “Find Order” located in the top bar, enter the Order ID or customer email address, and tap the row
- Tap "Refund"
- Check the checkboxes for the items to be refunded
- Select which payment method will be used for the refund, including the option to return to the funds to the credit card used for the original purchase.

## What Happens on a Successful Refund

### Refund Tickets

- If refunding to a card, the cost of the ticket or tickets is refunded to the customer's credit card.
- If refunding to cash, you will need to manually refund the cash to the customer (unless it's a comp order, in which case no further action is necessary).
- The tickets are restocked on the showtime.
- Once the refund is complete, the Order's status gets set to *cancelled*.

### Refund a Single Ticket from a Multi-Ticket Order

If you only want to refund *one* ticket from an Order that had multiple tickets, you cannot do so from the Dashboard at this time—you have to use the Box Office App.