---
title: Refunding Orders
slug: festival/refunding-orders
createdAt: 2024-05-17T16:06:35.277Z
---

## Refunding an Order

- Once you [find an Order](docId:4h-yHqcovom8y7UjE4jee) in the Dashboard that you'd like to refund, click on the order ID to open the full order details. Once there, you'll notice a button for refunding the Order in the Order Actions panel in the top-right of the editor.
- The refund button may say "Refund Tickets to Card on File", "Refund Rental Pass", or "Refund Tickets to Cash".
  - ***Note: **free tickets are considered paid with $0 cash.*
- To refund the Order, click this button. 

## What Happens on a Successful Refund

### Refunding Tickets

- If refunding to a card, the cost of the ticket or tickets is refunded to the customer's credit card.
- If refunding to cash, you will need to manually refund the cash to the customer (unless it's a comp order, in which case no further action is necessary).
- The tickets are restocked on the showtime.
- Once the refund is complete, the Order's status gets set to *cancelled*.

### Refunding Rental Passes

- The cost of the rental pass is refunded to the customer's credit card (unless it's a comp, in which case no further action is necessary).
- The rental pass offer's available quantity is restocked by the number of rental passes refunded.
- Any accumulated rental *views* on the refunded pass are not adjusted—they are left as-is.
- Once the refund is complete, the Order's status gets set to *cancelled*.

### Refunding a Single Ticket from a Multi-Ticket Order

If you only want to refund *one* ticket from an Order that had multiple tickets, you cannot do so from the Dashboard at this time—you have to [use the Box Office app](docId:1yzAwm9DVMNnIFu0zkCsJ).