Edit checkout terms & conditions and confirmation messaging
You will want to edit the language regarding your theater's terms and conditions, which your customer will need to agree to in order to buy a ticket. You may also want to edit the order confirmation text that the customer will see onscreen once their order is successfully completed and in the confirmation email that's sent after purchase.
In your Dashboard, visit Settings > Theater Setup > Messaging, and you can fill out the following fields:
Website Ticketing Terms | Ticketing purchase terms that patrons must agree to during the checkout process on the website. Note: your cinema management team is responsible for maintaining their own Privacy Policy and Terms of Service for agreement by the customer, since you are the merchant with whom they are directly transacting. We recommend legal guidance to properly structure such language. |
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Midnight Screening Note | Note to display on midnight screenings, should include instructions on what time patrons should arrive. (This is to help prevent confusion with a screening after midnight, such as at 12:05a, that technically takes place on the next day but is considered part of the showtimes from the day before.) |
Order Confirmation Text | Text to display on the order confirmation page and email. Note: this setting will apply to all ticket purchases. It can be overridden on a per-showtime basis by editing the showtime and using the Custom Confirmation Message field. Note: This will display in place of the terms on the order confirmation screen. |
Ticketing Order Footer Text | Text to display below the order details on ticketing order confirmations. |
Ticket Custom Message | If set, this message will appear at the bottom of every printed ticket. |
Default Age Policy | Default age policy to display for all shows. It can be overridden on a per-Show basis by editing the Movie and using the Age Policy field. Note: You can also use this field to display other instructions, not necessarily age policy-related, that you would like a customer to see on the checkout page. |
You can also visit the Checkout Settings to modify the Confirmation Page Title, which will appear at the top of the order confirmation page after a successful checkout.