Create and use ticket types & ticket type groups

ticket types provide ticket choices for customers to select from when making their purchase to attend a show ticket types can reflect different prices based on a customer's age (adult, child, senior) or occupation (veterans, students), as well as the type of show (matinee, weekend, special event) how to create a new ticket type go to scheduler > ticket types > add new ticket type details available on stations enable the ticket type to be sold through your website, box office stations or both (quick tip it can be helpful to create a $0 "comp" ticket that is only enabled for your box office stations, so your team can issue in person comp tickets) type base for regular screenings where the full ticket price should be reported to the distributor, select base special for shows where a premium experience is being provided in addition to the screening, which results in a higher priced ticket type (i e dinner & a movie), select special in order to choose a base ticket type which will be reported as the sold ticket type to the distributor in comscore reporting and the distributor version of the box office report price this is the price being charged to the customer per ticket seat limit (optional) the maximum number of tickets that can be sold of this ticket type per showtime if left blank, this ticket type can be purchased for any reserved seatmap or general admission assigned until those seats are sold out order (optional) when there are multiple ticket types available for a reserved seat or general admission screening, they are displayed according to the following default order on the checkout webpage and in person box office app order (optional) setting the lowest number will display a ticket type first (i e 0, 1, 2, etc ) price most expensive will display first alphabetical if ticket types are the same price, they will be ordered alphabetically reserved seatmap assignments (optional) enable ticket types to be compatible with specific seating areas or your entire seatmaps by selecting the relevant areas for new sections to be added as potential reserved seat map assignments, please share your request with support\@filmbot com mailto\ support\@filmbot com so we can update those options for you (for general admission seating, any ticket type assigned to a showtime in the scheduler for an auditorium with general admission seating with be eligible for sale ) to assign a ticket type to a showtime so that it can be purchased by your customers, you can select the ticket type from the "ticket types" dropdown in the "add new showtime" popup note there is a limit of 100 ticket types per cinema if you have a large number of ticket types, please remove older types that are no longer in use use ticket type groups for faster scheduling of showtimes ticket types can be added to ticket type groups in order to assign a group of ticket types more quickly to a showtime in the scheduler, rather than assigning each ticket type individually to create a ticket type group go to scheduler > ticket type groups enter the name for the ticket type group (the slug will then populate automatically; description is not necessary) select "add new ticket type group" to add a ticket type to a ticket type group in the ticket type details editor, search the ticket type groups field on the right hand side for the relevant ticket type group and select it then select update to add multiple ticket types to a ticket type group go to scheduler > ticket types > check the checkboxes for the relevant showtimes select edit from the bulk actions dropdown > apply type in the name of the ticket type group in the ticket type groups field on the right side > update to assign a ticket type group to a showtime so that all the ticket types within that group can be made available for that showtime, you can select the ticket type group from the "ticket types group" dropdown in the "add new showtime" popup once the individual ticket types within that group have been assigned to the showtime, the ticket types will continue to display in that showtime popup when it is opened again, however the ticket type group name will no longer display after initially assigning a ticket type group to a showtime in the scheduler, individual ticket types can be added or removed from the ticket types field how ticket types discounted with memberships or promotions are reported to distributors ticket types discounted with memberships will be reported to the distributor as "\[the ticket type name] \[membership plan]" i e "adult mogul membership " ticket types discounted with promotions will be reported to the distributor as "\[the ticket type name] \[promotion name]" i e "adult 10% off " if there is a reported ticket type name entered in the promotion details, this reported ticket type will replace the "\[the ticket type name] \[promotion name]" for the ticket type that is reporting to distributors and comscore, i e "loyalty rewards "