Configure Reported Ticket Pricing
You may occasionally have special event, add-on item, or discount pricing that needs to be reported to distributors as a standard ticket type. Some examples of this could be:
- A ticket type for Dinner and a Movie that should be reported as a regular ticket to distributors
- Free screening tickets that need to be reported to distributors as a regular ticket
- Membership tickets that are provided at checkout for free, but need to be reported to distributors as a member ticket price that is not free
- Promotion codes that offer a deep discount on tickets, which should be reported to distributors as a full price ticket
- Redeemed ticket pack tickets (which are tickets sold in advance for a bulk price), which should be reported to distributors as a full price ticket
In these types of scenarios, we offer two options for configuring the reported ticket prices to distributors: Special ticket types, and the Reported Cost field on discount rules.
The distributor reports where these settings apply are: The Distributor version of the Box Office Report, Comscore Nightly Grosses, and Comscore Swift.
Special ticket types are great for when you want to directly offer a ticket price that includes an add-on (such as dinner), or a discounted ticket price, without requiring a discount code. When you are creating the ticket type, choose Type: Special, and then you will be able to choose the "Base" ticket type. When reports are sent to distributors, the tickets of this type that are sold, will be reported as the selected Base ticket type instead.
For example: ticket type "Dinner and a Movie" is $75, and includes a $12 Adult ticket plus dinner. You can set up Dinner and a Movie to be a $75 special ticket type, with the Base ticket type set to your Adult ticket type. The Dinner and a Movie ticket type will be reported as $75 in your internal sales reports, but will be reported as an Adult ticket type in distributor reports.
Both the title and the price of the ticket type will be replaced by the Base ticket type in distributor reports when using the Special Ticket Type setting.
In Filmbot, there are three types of discounts: Promotions, Memberships, and Ticket Packs. This setting is available on all three types of discounts. When you are creating the discount rules (i.e. the Promotion, Membership Plan, or Ticket Pack Offer), there is a field available called Reported Cost. If this field is filled out, then any tickets discounted with the configured discount rules will be reported as the cost you specified, rather than the discounted price.
For example, you have a Membership Plan that offers 10 free tickets per year for $100. When a member uses their member discount at checkout, they get a free ticket, but you need to report this ticket as a $10 ticket sold to distributors. You would fill out 10.00 on the "Reported Cost" field on the Membership Plan. The member's ticket will be reported as $0 in your internal sales reports, but will be reported as a $10 ticket in distributor reports.
The difference between using the Reported Cost field and the Special Ticket Type setting are as follows:
- The Special ticket type is replaced by the Base Ticket Type on both title and price
- The reported cost will only override the reported price on the purchased ticket. Tickets that have been discounted get a dynamic ticket type title that is generated by pairing the ticket type name with the title of the discount, i.e. "Adult - Single Membership"
- If a discount was used on a Special ticket type, and the Reported Cost field was filled out on the discount rules, the Reported Cost value will override the Base ticket price, however, the Base ticket type title will be used.