Reporting
Troubleshooting Reports
A common cause of this is that a sale or refund was completed at the box office. You can check in Orders > Sales > In Progress to see if there are In Progress orders that have not completed on the day where the balances don't match up. A common cause of this issue is if a box office staff member closes the box office app before a sale is complete.
If you can't find the discrepancy, please email us the details to [email protected]
- Shows for the prior Friday through Thursday week are reported weekly, late on Friday night. Ensure it wasn't too soon for a show to be reported.
- Check that the checkboxes for Comscore or Maccsbox eBOR reporting are set for the appropriate distributor(s) in Movies > Distributor
- Check in Sales > Third Party Reporting if the appropriate report has gone out, with the appropriate date. If it went out but you have modifications, you can re-send the report by selecting Send Adjustment for the appropriate week.