Order Actions
To perform any actions on existing orders, you will first need to find the order. Tap “Find Order” located in the top bar, enter the Order ID, Last Name, last 4 credit card digits, or customer email address, and tap the row.
Prints a receipt for the entire order.
Enter an email address and send the customer the order confirmation for their purchase. If a customer has a previous purchase in your site using the entered email address, this action will attach that order to the customer. If the email address has not been used previously, a new customer will be created.
Prints the tickets (QR code will appear if you have ticket scanning enabled).
In some cases, you may want to scan a ticket directly from the box office. After finalizing an order, it's possible to directly mark the order as being scanned. When you tap the Scan button, found next to the Print button, you will be prompted whether you wish to scan the remaining tickets for the showtime.
- Check the checkboxes for the items to be refunded
- Select which payment method will be used for the refund, including the option to return to the funds to the credit card used for the original purchase.
Note: it's possible to refund less than the total due to the customer, by editing the dollar amount in the keypad before submitting. If you choose to do this, the refund will still be finalized and the selected tickets will be made available for sale again. Only one refund payment can be entered during any single refund transaction; if you refund less than the total, there will not be an option to refund the rest of the total due. The difference that was not refunded will appear as "Other Income" in the Sales Summary.
- Check the checkboxes for the one or multiple tickets to be exchanged
- On the left-hand side, select the showtime and ticket types for which the original tickets will be exchanged and select the payment method (the datepicker is available during an exchange if the customer would like to exchange to a showtime on a different date).
- If there is a refund owed to the customer or more money that needs to be paid, due to a difference in price from the original tickets to the new tickets, the app will display this information so that the transaction can be completed.
Please note:only tickets can be exchanged. It's possible to refund less than the total due to the customer, by editing the dollar amount in the keypad before submitting. If you choose to do this, the refund will still be finalized and the selected tickets will be made available for sale again. Only one refund payment can be entered during any single refund transaction; if you refund less than the total, there will not be an option to refund the rest of the total due. The difference that was not refunded will appear as "Other Income" in the Sales Summary.