Cheatsheet

this guide is intended for floor managers and staff feel free to share this link with your staff to pull up on their smartphone selling tickets if you sell concessions, first ensure tickets is selected in the dropdown at the top left corner selling general admission tickets tap the following movie title showtime quantity ticket type (note if you have more than 4 ticket types, they will scroll to the right) select the payment method and finalize the order selling reserved seating tickets tap the following movie title showtime select seats tap continue select the ticket type desired for each seat being purchased select the payment method and finalize the order selling tickets for a future date tap the calendar in the top bar in the calendar, any days with showtimes will be white and tappable, and any days without showtimes will be grayed out select the desired date and continue selling tickets as normal note that when a future date is selected, the date in the top bar will pulse red printing tickets if the "print tickets" checkbox (above the payment buttons) was checked before the order was finalized, the tickets will automatically print out when the order is finalized if the box was left unchecked, then there will be a print tickets button on the order summary screen scanning from the box offic e in some cases, you may want to scan a ticket directly from the box office after finalizing an order, there is a scan button on the order summary screen when you tap the scan button, found next to the print button, you will be prompted whether you wish to scan all the tickets for the showtime overselling general admissions showtimes can be oversold reserved seating showtimes can't be oversold, unless they are artificially marked sold out in the scheduler (in this case, there will still be seats available) to oversell, choose the tickets or seats as you normally would when selling tickets if you are not logged in as a manager, a prompt will appear asking for a manager pin if you are logged in as a manager, a prompt will appear to let you know you are overselling continue past the dialog and sell tickets as usual selling concessions toggle the dropdown in the top left corner from tickets to concessions tap the concessions category tap the concession item to add to the order for multiple of the same item, simply tap the item multiple times select the payment method and finalize the order note you can add tickets and concessions in the same order if the list of items in the order is long, the list is scrollable tickets will always appear at the top applying discounts add all of the items to the order you can add both tickets and concessions after all items are added, tap the "apply discount" checkbox above the payment buttons a search field will appear enter the customer's member code, promo code, ticket pack code, email address, or last name and submit a list of the codes matching your search will appear tap on the row to apply the discount select the payment method and finalize the order note if you need to remove the discount after its been applied, tap the apply discount checkbox again to uncheck it if you add or update any items in the order after a discount has been applied, the box will become unchecked you can tap apply discount again after you are done editing the items in the order printing receipts a print receipt button will be available after every order is completed, on the order summary screen it's also possible to look up an order using (see finding orders below), and then select print receipt for that order finding orders tap find order in the top bar enter the customer's order id or email address, then tap on their order to find the most recent orders in the box office app, tap find order and press on the "return" button without entering anything to bring up the 20 most recent orders if you need to find a cash order, you can enter "cash" into the search field to bring up recent cash orders printing or reprinting tickets find the order using find order in the top bar tap the print tickets button below the showtime emailing order confirmations find the order using find order in the top bar tap the email button enter the customer's email address and tap send note if a customer has a previous purchase in your site using the entered email address, this action will attach that order to the customer if the email address has not been used previously, a new customer will be created exchanging (tickets only) find the order using find order in the top bar tap exchange check the boxes on the tickets you'd like to exchange exchanging to a general admission showtime on the left side, select the new showtime and ticket types you'd like to give the customer exchanging to a reserved seating showtime select the same showtime (if just changing seats or ticket types), or a new showtime if exchanging tickets from the same showtime to different seats tap on the current seats to deselect them, select new seats if exchanging tickets from the same showtime to different ticket types when the seat map comes up, leave the existing seats selected if exchanging for a different showtime, select the seats desired for the new showtime tap continue select the desired ticket type for each new ticket finalize the exchange if the tickets are the same price, tap done if there is a price difference, collect the payment or issue the refund optionally email the order confirmation, print the tickets, or print a receipt note only tickets can be exchanged refunds (tickets and concessions) find the order using find order in the top bar tap refund on the showtime or concessions you'd like to refund check the boxes on the items being refunded finalize the refund if you'd like to give a full refund to the customer tap the payment type and submit the amount if you'd like to give a partial refund, or you are simply voiding the tickets and not giving a refund to the customer, tap the desired payment type, and edit the amount in the number pad before submitting it all of the selected tickets will be released and will become available for sale again, regardless of the amount refunded to the customer refunds cannot be split between payment types, any refund payment you submit will finalize the refund, even if not the full amount optionally email the order confirmation, print the tickets, or print a receipt reconnecting to the printer or card reader if you lose connection to the printer or card reader at any point, the app will stop offering any print options (tickets or receipts) or the read card button when choosing the credit card payment method tapping the reset button in the top bar will re establish the connection, as long as the peripheral is online notes about quitting the app if you are having persistent connectivity issues, or ongoing issues with the app, occasionally it can help to restart the app, by double tapping the ipad home button and swiping the app off the screen, or by restarting the ipad however, it's important not to quit out of the app when there is an order in progress if you need to back out of an order after it's been started, always tap the reset button in the top bar, or the trash can icon on each item in the order this will ensure the tickets are released immediately if you have already accepted a partial payment and need to cancel an order, first complete the transaction with cash, and make note of the order id pull the order back up via find order, and then perform a refund or exchange as needed quitting the app while an order has a partial payment will retain the payment while not issuing the tickets to the customer if a guest asks for a change to their order after providing a partial payment (for example, wanting to change their ticket type), it would be best for the team to complete the current transaction, then process an exchange for the different ticket type never quit the app after taking payment for an order because the customer will be charged but will not receive a successful ticket order, and it will lead to a discrepancy in the reporting