Website
User Management

Roles and Capabilities

Your Filmbot site comes with a number of roles which you can use to assign pre-defined sets of capabilities to different members of your team.

We designed the roles we offer based on years of experience working with various cinema teams, so it's likely they'll work for you out of the box. However, if you find that the default roles are not working well for your team structure, please shoot us an email at [email protected] and we can help make recommendations or even install custom roles for you to use.

List of Roles

Administrator

This role has is the highest possible level of access and should be reserved for owners and employees entrusted with the most responsibilities.

Manager

This role should typically be assigned to managers who run the day-to-day business of the cinema, but who would still need to consult with an administrator before making changes to critical settings.

Lead Staff

This role should typically be assigned to staff who have some elevated responsibilities, compared to other cinema staff, such as the staff member who is assigned to closing at night, or who would handle customer service issues when the Manager is not there.

Staff

The Staff role should be assigned to general cinema employees who need to be able to use the Box Office app.

Programmer

The Programmer role should be assigned to senior members of your team who decide programming, populate the website content, schedule showtimes, write blog posts, and/or generate reports (including Comscore).

Accountant

The accountant role can be assigned to any user who needs access to sales data and reports.

Table of Roles and Capabilities

Below you can find a matrix describing each role and their associated capabilities:



Administrator

Manager

Lead Staff

Staff

Programmer

Accountant

Settings: Theater Setup, Website, Reporting











Products: Sales Tax Categories, Reporting Categories











Campaigns: Creating, Editing, Sending (All Types)









Campaigns: Sending to a List of Email Addresses







Promotions









Promotion Codes







Membership Plans









Purchased Memberships







Import Memberships











Ticket Pack Offers









Purchased Ticket Packs







Shows (movies, special events, programs)







Scheduler





Ticket Types









Auditoriums









Edit Pages







Edit Posts







Add/Edit/Remove Users









Sales Overview

Reports



View/Edit Orders





Open/Close Stations







Box Office App: Manager Transactions (Refund, Oversell, Issue Free Ticket Types)