Refund Orders

refund an order from your dashboard once you find orders docid 6ojggitbxve7xkrkejt62 in the dashboard that you'd like to refund, click on the order id to open the full order details once there, you'll notice a button for refunding the order in the order actions panel in the top right of the editor the refund button may say "refund tickets to card on file" or "refund tickets to cash" note free tickets are considered paid with $0 cash to refund the order, click this button refund an order from the box office tap “find order” located in the top bar, enter the order id or customer email address, and tap the row tap "refund" check the checkboxes for the items to be refunded select which payment method will be used for the refund, including the option to return to the funds to the credit card used for the original purchase what happens on a successful refund refund tickets if refunding to a card, the cost of the ticket or tickets is refunded to the customer's credit card if refunding to cash, you will need to manually refund the cash to the customer (unless it's a comp order, in which case no further action is necessary) the tickets are restocked on the showtime once the refund is complete, the order's status gets set to cancelled refund a single ticket from a multi ticket order if you only want to refund one ticket from an order that had multiple tickets, you cannot do so from the dashboard at this time—you have to \[use the box office app]