Refund Orders
Refund an order from your dashboard
- Once you find an order๏ปฟ in the Dashboard that you'd like to refund, click on the order ID to open the full order details. Once there, you'll notice a button for refunding the Order in the Order Actions panel in the top-right of the editor.
- The refund button may say "Refund Tickets to Card on File" or "Refund Tickets to Cash".
- Note: free tickets are considered paid with $0 cash.
- To refund the Order, click this button.
Refund an Order from the Box Office
- Tap โFind Orderโ located in the top bar, enter the Order ID or customer email address, and tap the row
- Tap "Refund"
- Check the checkboxes for the items to be refunded
- Select which payment method will be used for the refund, including the option to return to the funds to the credit card used for the original purchase.
What Happens on a Successful Refund
Refund Tickets
- If refunding to a card, the cost of the ticket or tickets is refunded to the customer's credit card.
- If refunding to cash, you will need to manually refund the cash to the customer (unless it's a comp order, in which case no further action is necessary).
- The tickets are restocked on the showtime.
- Once the refund is complete, the Order's status gets set to cancelled.
Refund a Single Ticket from a Multi-Ticket Order
If you only want to refund one ticket from an Order that had multiple tickets, you cannot do so from the Dashboard at this timeโyou have to use the Box Office App.