Box Office Troubleshooting
If this is a consistent issue, the typical cause is that your card reader or printer may be connected to a different network than the iPad you're running the Box Office App on. This is related to your router configuration, where you can have multiple networks set up on your router that cannot communicate with each other. For example:
- One device may be connected to a WiFi network meant for internal purposes, while another device is connected to a different "guest" or similarly restricted network.
- One device is connected via WiFi but another device is connected via wired Ethernet, and your router is configured in a way those two networks are not able to communicate with each other.
However, if these problems are intermittent:
This is typically due to a weak WiFi signal in the area where you're using the box office equipment, where some but not all devices may be able to communicate with the nearest WiFi access point. This can also occur when there are intermittent issues with network connectivity with your Internet provider. In this situation, you can:
- Connect devices having difficulty connecting wirelessly via a wired Ethernet connection.
- Purchase a WiFi extender (or another wired WiFi access point) to provide better wireless coverage to your box office.
- Check for sources of interference. Microwave ovens can interfere with Wi-Fi signals while in use, and walls can limit the strength of the wireless signal your devices can receive from the router or access point.
- Try activating "Low Data Mode" on your iPad. This will restrict background data use and prioritize data usage for the active Box Office software. 1. Go to Settings and tap Wi-Fi. 2. Tap the (i) button next to the Wi-Fi network you're connected to. 3. Turn on Low Data Mode.
- Try rebooting your router, Wi-Fi access points, or other network devices your card reader connects through (like Ethernet switches)
- Check to see if your Internet connectivity is very slow via a speed test app like https://speed.cloudflare.com/. Intermittent or slow network connectivity may be an issue that needs to be resolved with your Internet provider.
Please tap the Reset button on your iPad Box Office to re-test connectivity after any change, so that the iPad and Card Reader immediately reconnect.
This issue is generally caused by the Stripe reader being on a different network or having issues with WiFi, as above. However, in some situations, your router may not be able to provide local domain resolution to allow the reader to connect with the box office. If network-based troubleshooting does not work, make the following changes on your iPad:
- Go Settings > WiFi > Tap the (i) on the WiFi network
- Scroll down & tap on Configure DNS
- Change to Manual
- Enter 8.8.8.8 and 8.8.4.4 as the ONLY 2 DNS servers (remove any others)
- Save
- Restart the iPad