Box Office Troubleshooting

issue my card reader or printer isn't able to communicate with the ipad box office the device is unable to connect at all the typical cause is that your card reader or printer may be connected to a different network than the ipad you're running the box office app on this is related to your router configuration, where you can have multiple networks set up on your router that cannot communicate with each other for example one device may be connected to a wifi network meant for internal purposes, while another device is connected to a different "guest" or similarly restricted network one device is connected via wifi but another device is connected via wired ethernet, and your router is configured in a way those two networks are not able to communicate with each other check to ensure that your network is compatible with the stripe terminal network requirements https //docs stripe com/terminal/network requirements the connection is intermittent/inconsistent this is typically due to a weak wifi signal in the area where you're using the box office equipment, where some but not all devices may be able to communicate with the nearest wifi access point this can also occur when there are intermittent issues with network connectivity with your internet provider in this situation, you can connect devices having difficulty connecting wirelessly via a wired ethernet connection purchase a wifi extender (or another wired wifi access point) to provide better wireless coverage to your box office check for sources of interference microwave ovens can interfere with wi fi signals while in use, and walls can limit the strength of the wireless signal your devices can receive from the router or access point try activating "low data mode" https //support apple com/en us/102433 on your ipad this will restrict background data use and prioritize data usage for the active box office software 1\ go to settings and tap wi fi 2\ tap the (i) button next to the wi fi network you're connected to 3\ turn on low data mode try rebooting your router, wi fi access points, or other network devices your card reader connects through (like ethernet switches) check to see if your internet connectivity is very slow via a speed test app like https //speed cloudflare com/ https //speed cloudflare com/ intermittent or slow network connectivity may be an issue that needs to be resolved with your internet provider please tap the reset button on your ipad box office to re test connectivity after any change, so that the ipad and card reader immediately reconnect if you're reader is connected to a dock disconnect the reader from the dock remove the battery from the reader (and wait for at least 10 seconds) put the batter back in the reader try to connect while the reader is separated from the dock issue i receive the error message "unable to connect to the stripe reader" this issue is generally caused by the stripe reader being on a different network or having issues with wifi, as above however, in some situations, your router may not be able to provide local domain resolution to allow the reader to connect with the box office if network based troubleshooting does not work, make the following changes on your ipad go settings > wifi > tap the (i) on the wifi network scroll down & tap on configure dns change to manual enter 8 8 8 8 and 8 8 4 4 as the only 2 dns servers (remove any others) save restart the ipad note we see this issue most often with verizon isp customers, but the steps should still be followed if verizon is not your isp issue i can't print receipts or tickets at the box office station if you have been unable to print tickets or receipts at your station, it's possible your printer connection needs to be fixed here are the steps to ensure it's connected ensure that the printer is connected to your ethernet or wifi network, and that the network icon on the front of the indicator is a solid green ( see here https //star m jp/products/s print/oml/mcprint3 gen2/manual/illust/mcp30 led300 gif ) if it isn't, please check your network connections ensure the ip address entered in the box office app settings matches the printer's current ip address to check the printer's current ip address power off the printer hold down the paper feed button while holding down the paper feed button, power on the printer keep holding the paper feed button until a diagnostic sheet starts printing out you can let go as soon as it starts printing wait for the 2nd diagnostic sheet to print out the ip address will be at the bottom of the 2nd sheet if the ip address says 0 0 0 0, or the networking light on the front of the printer is not solid green, there is an issue with your local networking, and you may need to contact your it support once you have the printer's ip address, go into the box office app settings by typing the gear on the login screen, and pin 2112 check the ip address field and make sure it matches the ip of the printer if it doesn't, please update it to match save the settings and log in to test the connection if you have a cash drawer, you can select the $ drawer button on the top row of the box office app if the drawer opens, the printer is connected look up the most recent order(s) in the box office app by selecting find order in the top row of the app, and select submit without entering a search term select the print option listed in the order details to print a test receipt ( see graphic for reference https //support filmbot com/cinema/order actions#finding orders ) if the printer is disconnected, the box office app will show a "printer connection interrupted" error after you log in if you don't see this error, the printer is successfully connected issue when i type names with apostrophes (o'reilly) in the discount code search i get zero results you can improve searchability on your ipad by disabling smart punctuation open the settings app and go to general > keyboard, and turn off smart punctuation