Cash Drawer

the cash drawer is plugged into the printer, and the box office app opens the cash drawer by sending messages to the printer over the local network if the app is unable to communicate with the printer, the cash drawer won't open when the app tells it to resolve any printer connection issues to resume using the cash drawer troubleshooting the cash drawer please ensure the cable is plugged in and connected properly to the printer prior to troubleshooting there is a cable that plugs in at the bottom of the cash drawer on one end, and into the port labeled "cash drawer/buzzer" on the back of the printer the cable is labeled on each end, and it must be plugged in with the correct orientation to work the end labeled "printer" must be plugged into the printer, and the end labeled "cash drawer" must be plugged into the cash drawer if your printer isn't working as expected, it may affect the cash drawer please see this article https //support filmbot com/cinema/box office troubleshooting#issue i cant print receipts or tickets at the box for our recommended troubleshooting steps