Stripe Card Reader
Supported Card Readers
We only support specific card readers (BBPOS WisePOS E and Stripe S700) purchased directly from Stripe.
Connecting to the Reader
The Stripe card reader can connect to the internet via WiFi or an ethernet cable (for ethernet, the cradle is required). For best results, do not connect a reader to both WiFi and ethernet at the same time, as this is known to cause connectivity issues.
If you're using ethernet for your reader(s), you will additionally need to purchase a dock, which provides an ethernet port. You can find the correct dock for your reader model on these pages: BBPOS WisePOS E and Stripe S700
When you first log into the Box Office App, and when you press Reset, the app will send a message to the card reader to check if it's online. If it can't communicate, an error message will appear after 60s, and card reader functions will not be available (you can manually enter a card number, even if the card reader is not available).
To resolve the occasional card reader disconnect, press the Reset button in the top bar of the app (or log out/in), and the app will attempt to reconnect to the card reader. If it's successful, the card reader functions will become available again.
We recommend purchasing an additional card reader to serve as a backup if critical issues occur with any readers.
If you're using the BBPOS WisePOS E, you can now configure it to Collect Tips.
BBPOS and Stripe S700 Documentation
Note: The admin PIN for both readers is 07139.