Setup & Functionality

installation the filmbot scanner app is available to download for free and is compatible with ios, ipados and android devices with rear facing cameras and an internet connection https //apps apple com/us/app/filmbot ticket scanner/id1440347722 https //play google com/store/apps/details?id=com filmbotticketscanner after you download the app, contact the filmbot team for configuration settings specific to the cinema that must be entered for the scanner app to perform properly settings in settings > theater setup > ticketing in your admin, you can enable the functionality and customize the feature to your liking screenshot of the filmbot admin showing various settings related to the ticket scanner app field name field description enable ticket scanning? enables ticket scanning functionality for your theater enable qr codes in order confirmation emails? enable to include qr codes in confirmation emails enable qr codes on printed tickets? enable to add qr codes to printed tickets limit ticket scanning to a time window around showtime start enable this to reveal customization options related to restricting when tickets can be scanned scan window opens (minutes before showtime start) the value in this field determines when tickets can be scanned before a showtime starts scan window closes (minutes after showtime start) the value in this field determines when tickets can be scanned after a showtime starts apply time window settings to the box office app if enabled, the values in the "scan window opens" and "scan window closes" fields will also apply to the box office app when disabled, tickets can be scanned from the box office app any time functionality customers who purchase ticket(s) online via the cinema website they will be emailed an email confirmation which includes the qr code to be scanned customers who purchase ticket(s) at the box office depending on which option management chooses to pursue, the customer may either be given printed ticket(s) with the qr code displayed or emailed an email confirmation which includes the qr code staff instructions when using the scanner app, it is important that all tickets are verified via the scanned qr code from either the email confirmation or printed ticket, rather than switching between scanning qr codes and checking/tearing tickets, which would enable email confirmations and printed tickets to be inappropriately used multiple times by customers when a customer presents the qr code displayed in their email confirmation or printed ticket, point the scanner app towards the qr code so that the code is within the green square outline onscreen a “success” message will appear once the qr code is successfully verified for the first ticket associated with the order if multiple tickets have been purchased for the order, the qr code will need to be scanned again for every individual ticket until all tickets have been verified if the qr code is provided from an email confirmation or printed ticket after it has already been fully scanned, an alert will appear that all tickets have been verified and the customer should be directed to visit the box office or speak with a manager if a qr code is provided that is not associated with a ticket order, an alert will appear that no order is found for that code the box office app will display how many tickets have been scanned for each showtime, listed in parentheses beside how many tickets have sold and how many are remaining