Issuing Comp Tickets
There are two recommended methods for issuing comp tickets for shows at your festival.
Method One: Using a Comp Ticket Type
With the Filmbot Box Office App (Recommended)
To use this method, you'll need to create a "Comp" Ticket Type that has "Available on Stations" set to "Box Office" only. This ticket type will then need to be attached to every showtime. See the section about Comp tickets here.
To purchase a comp ticket, log into the Box Office app. Select the appropriate showtime, number of tickets, and the Comp ticket type. You can then select Done, and you can either Print the comped tickets, or Email the order confirmation to yourself or the recipient's email address.
Show All Ticket Types In the Admin (By Request)
Note: This feature is not available by default but is available by request.
When logged into your site as an administrator, you can issue comp tickets by first finding the showtime on your site. While you are logged in, you will be able to see all ticket types, including ones that are set to "Box Office" only. Add a Comp ticket type for the showtime to your cart and complete the transaction.
Method Two: Promo Codes
Another method for issuing comp tickets is by creating a Promotion that will take 100% off the ticket price at checkout. Once you set up the Promotion, you can either create a specific Promo Code for it, or email randomly generated codes to customers by using a Campaign. The customer can then use the code to redeem the tickets themselves on your website. Read more about Promotions here.